Cycle time
How long the workflow takes from incoming work to accepted outcome.
VALUE METHOD
Measure completed work—not AI activity.
Commercial value should be tied to a baseline, a bounded workflow and outcomes the operating team can verify.
KPI BASELINE
Start with the operating facts
Manual touches
How many times people rekey, check, chase or correct the work.
Exception rate
How often the normal path pauses, fails or requires intervention.
Right-first-time
How often the output reaches the system of record without rework.
Cost per outcome
The operating cost of one completed, accepted business outcome.
Control quality
Whether authority, evidence, audit and recovery remain intact.